B Virtual understands the intricacies of creating and/or transitioning to a remote workforce. It is imperative that everyone clearly understands their roles to avoid the challenges such a change can present. To ensure your success, we offer two REMOTE certification courses — Certified Remote Agent and Certified Remote Management.
Certified Remote Management Course
Cost: $999
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The Certified Remote Management 2-day course is designed to train Support and IT leaders and Managers on effective management of a remote service and support workforce. This innovative course material includes best practice terminology for the Remote Support Team, process requirements for remote workforces, as well as Human Resources' role in the Remote Support Center. Course participants should expect to learn essential management concepts for developing and deploying a successful Remote Support Center.
Delivery method: Instructor-led Online
Certified Remote Agent Course
Cost: $499
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The Certified Remote Agent online course provides your work-at-home service and support professionals with the skills necessary to be successful while working away from your support center. Course participants can expect to learn the unique set of skills necessary to provide support to customers, while working remotely. This course teaches essential communication skills, team dynamics, training, best practices for at-home etiquette, and more.
Delivery method: Instructor-led Online
Certified Remote Agent Online Course
Cost: $199
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The Certified Remote Agent online course is our exclusive course for the remote service and support workforce. This course delivers best practices required for service and support professionals to successfully support customers remotely. This innovative course teaches key areas of remote support including: communication channels, technology, team dynamics, and training. Learners can expect to develop a unique set of skills necessary for succeeding while working remotely.
Delivery method: Online
Contact us for more details or to schedule a customized Instructor-led Onsite class!
